Refund Policy

Version 2.0
Effective from: 1 June 2026

1. Purpose

This Refund Policy outlines the conditions governing tuition payments, refunds, discounts, installment arrangements, and related fees for students enrolled at Digital Renaissance Training Institute FZ-LLC, operating as Digital Renaissance Music Institute (hereinafter «the Institute»).
This Policy forms an integral part of the Institute’s Terms and Conditions.

2. Definitions

For the purposes of this Policy:
«Refundable Fees» means the refundable portion of tuition fees specified by the Institute for the relevant program.
«Non-Refundable Fees» means Registration Fees, Membership Fees, and any other expressly non-refundable administrative or operational charges.
«Term Start Date» means the officially published or communicated commencement date of the enrolled program.

3. General Principles

All payments must be made in accordance with the agreed payment schedule and enrollment terms.
Installment arrangements may be offered by the Institute only through Tabby, Tamara or post-dated cheques, subject to approval and availability.
A student’s place in a program is considered confirmed only after the required payment has been received by the Institute.
All refund requests must be submitted in writing to: admission@digitalrenaissance.education.
Refunds are processed solely in accordance with this Policy and the applicable enrollment agreement.
Refunds, where applicable, shall be made to the original source of payment whenever reasonably possible.
The Institute reserves the right to deduct any outstanding amounts owed by the student from any refund amount.
Bank charges, payment gateway fees, transfer fees, exchange rate differences, and other transaction-related costs must be deducted from the refund amount.

4. Non-Refundable Fees

The following fees are non-refundable after payment, except in cases where the Institute cancels the program before its official Term Start Date:

Type of Program	Registration Fee	Membership Fee (per term)	Tuition Security Deposit
Recurring Classes	AED 0	AED 0	AED 200
Workshops	AED 0	AED 0	AED 500
Camps	AED 0	AED 1,000	AED 1,000
Short Courses	AED 0	AED 1,000	AED 1,000
Introduction Certificates	AED 0	AED 3,000	AED 2,000
Professional Certificates	AED 2,000	AED 3,000	AED 6,000
MA Programs	AED 3,500	AED 3,000	AED 12,000
BA Programs	AED 3,500	AED 3,000	AED 15,000

These fees are retained by the Institute to cover administrative, onboarding, operational, and membership-related costs.
The Membership Fee shall become non-refundable as of the official Term Start Date.

The Membership Fee may include, among other things:
access to Institute facilities, resources, and community activities;
technical support services.

The Registration Fee may include, among other things:
admissions processing;
onboarding and orientation activities;

The Tuition Security Deposit serves to secure the student’s place in the program and to cover costs incurred by the Institute in allocating tutors, instructors, facilities, and other educational resources.

The Institute reserves the right to apply such deposit toward:
outstanding tuition balances;
unpaid fees;
other contractual financial obligations owed by the student to the Institute.

The Tuition Security Deposit does not constitute a bank deposit or safeguarded escrow arrangement unless otherwise required by applicable law.

If a specific fee is listed as AED 0 for a program, such fee shall not apply.

5. Refund of Refundable Tuition Fees

5.1. Before the Term Start Date

In the event that a student withdraws from the program before the official Term Start Date, the Refundable Fees may be refunded as follows:

Withdrawal Timing before the Term Start Date		Refund
More than 30 calendar days		90%
15–30 calendar days		50%
Less than 15 calendar days		25%

The refund percentages set out above reflect administrative expenses, onboarding costs, reserved student capacity, instructor allocation, scheduling commitments, and lost enrollment opportunities incurred by the Institute as a result of the student’s withdrawal.
Non-Refundable Fees shall remain non-refundable except where expressly stated otherwise in this Policy.

5.2. After the Program Has Started

After the official Term Start Date:
tuition fees paid shall become non-refundable, except where otherwise required by applicable law or where the Institute is unable to provide the enrolled program in accordance with Section 9A of this Policy;
no refunds shall be issued for missed classes, partial attendance, voluntary withdrawal, scheduling conflicts, relocation, employment changes, disciplinary dismissal, or any failure by the student to attend or complete the program;
dissatisfaction with the program, teaching methods, instructors, facilities, schedule, classmates, or learning outcomes shall not automatically entitle a student to a refund;
the Institute may, at its sole discretion, consider requests arising from exceptional circumstances beyond the student’s reasonable control, subject to supporting documentation and Section 10 of this Policy.

6. Discounts and Installment Arrangements

6.1. Pre-Payment Discounts

The Institute may offer discounts for full or partial advance payment of tuition fees.
Such discounts:
apply only where payments are made in accordance with the approved payment terms;
may be withdrawn in the event of payment delays, failed installments, or breach of payment obligations;
may be modified or discontinued for future enrollments or where payment obligations are breached.

6.2. Installment Plans

Students enrolled under installment plans arrangements must comply fully with the agreed payment schedule.
Failure to comply with installment obligations may result in:
cancellation of discounts;
suspension of access to classes or Institute facilities;
withholding of certificates, transcripts, graduation documents, or student records;
referral for debt recovery or legal action where applicable.

6.3. Re-Enrollment After Payment Default

Students who previously enrolled under an installment plan and failed to complete their payment obligations shall not be eligible for discounted tuition rates upon re-enrollment.
Any repeated enrollment shall be charged at the standard tuition rate without discounts, including discounts for full advance payment.

7. Visa Rejection

If a student’s UAE study visa application is officially rejected before the Term Start Date, the student may be eligible for a full refund of all amounts paid, except for Registration Fee, upon submission of official documentation confirming the visa refusal, provided that:
the visa application was submitted in good faith;
the rejection was not caused by inaccurate, misleading, incomplete, or fraudulent information supplied by the student;
the student promptly notifies the Institute of the visa refusal.

8. Program Cancellation by the Institute

If the Institute cancels a program before its official Term Start Date, the student shall be entitled to a full refund of all amounts paid, including Registration Fees and Membership Fees.

9. Exceptional Circumstances

The Institute may review exceptional refund requests arising from serious medical or emergency circumstances on a case-by-case basis at its discretion.
Submission of supporting documentation may be required.

10. Refund Processing

Refund requests are typically processed within up to 30 calendar days following approval.
Refunds shall normally be issued in AED via bank transfer.
The Institute may request additional supporting documents before processing a refund.
The Institute reserves the right to reject refund requests that do not satisfy the requirements of this Policy.

11. Appeals

Students may submit a written appeal regarding refund decisions together with supporting documentation. The Institute shall review all appeals in good faith and communicate its final decision in writing.

12. Contact

For all payment and refund-related inquiries, please contact:
Admission Officer
Email: admission@digitalrenaissance.education
Office: Dubai Knowledge Park, Block 13, Ground Floor, Unit G18, Dubai, United Arab Emirates